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If your SousVide Supreme water oven is not operating properly, please follow these recommended checks before contacting customer service. If after following these recommendations, your machine still fails to function properly (or for any malfunction not covered in this Troubleshooting Guide) please contact us at firstname.lastname@example.org or call the Customer Service Department at 1-877-787-6836 Monday through Friday between 9am and 5pm Mountain Standard Time for assistance.
Machine won’t start
Machine beeps during the cooking process
Machine repeatedly beeps several times after it has reached its cooking temperature.
Water found on counter under the machine
Temperature not holding to within 1 degree F/0.5 degrees C
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